Your Privacy Is Our Responsibility

What Information We Collect

To provide our services to you, we may collect the following categories of information:

• Identity Information: Full name, date of birth, and national identity card details (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (for processing transactions); full payment identifier details are never stored.
• Technical Information: IP address, browser type, device information, and browsing behaviour collected from cookies.
• Usage Information: Login times, game history, betting activity, and account transaction records.

Purpose of Data Collection

We use the information we collect only for the following legitimate purposes:

• Creating, managing, and securing accounts.
• Processing deposit and withdrawal transactions.
• Age verification (confirming 21+) and identity verification.
• Maintaining responsible gaming policies.
• Preventing fraud and protecting platform security.
• Providing customer service and support.
• Improving platform performance and user experience.
• Fulfilling legal obligations and complying with applicable laws.

Data Storage and Protection

popbd adopts industry-standard technical and organisational measures to protect your information. The key elements of our security framework are as follows:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transferred through an encrypted connection.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Access Controls: Only authorised personnel may access your information, and only for specific reasons.
• Regular Security Audits: Our systems undergo regular security assessments.

The retention period for data depends on the requirements of service delivery and legal obligations. No information is retained beyond what is necessary.

Sharing Information with Third Parties

popbd never sells or rents your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Service Providers: Partner organisations for payment processing (bKash, Nagad, Rocket, Upay) and technical services — only the information necessary to deliver the service is shared.
• Legal Obligations: In response to a court order or a legitimate request from a government authority.
• Fraud Prevention: Limited cooperation with relevant authorities to maintain platform security.

Any third parties that process data on our behalf are required to follow privacy standards consistent with this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. These technologies assist with the following:

• Essential Cookies: Maintaining login sessions, saving language preferences, and ensuring security.
• Functional Cookies: Remembering your preferences and settings so you do not have to reconfigure them each time.
• Analytics Cookies: Understanding how the site is used and improving our services.

Most browsers allow you to disable cookies. However, disabling cookies may limit some functionality of the site.

Your Rights and Controls

You have important rights over your personal information. popbd grants you the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted, within the limits of legal obligations.
• Right to Object to Processing: You can object to certain types of data processing.
• Data Portability: You can request a copy of your information.
• Withdrawal of Consent: Where information is being processed on the basis of your consent, you can withdraw that consent.

To exercise these rights, please contact our support team. We will review each request within a reasonable timeframe.

Account Security and Passwords

You also have a responsibility to keep your account secure. We recommend:

• Use a strong and unique password that is not used on any other platform.
• Never share your login details with anyone else.
• If you notice any suspicious activity, notify us immediately.
• Make sure to log out after using the service on a public or shared device.
• Keep the mobile number and email address linked to your account active.

popbd is not responsible for any loss caused by unauthorised use by a third party where that use resulted from your own negligence.

Protection of Minors

popbd is strictly operated for individuals aged 21 and above only. We do not knowingly collect or store any information from minors.

An age verification process is carried out at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using this platform, please notify us.

International Data Transfers

To provide certain services, your information may be stored or processed outside of Bangladesh. In such cases, we ensure that:

• Data transfers occur only to partners with security measures consistent with this policy.
• Appropriate safeguards are in place for international transfers.
• Contractual privacy obligations are confirmed with third-party partners.

Policy Changes and Updates

popbd reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notification to the email registered on your account.
• Displaying a clear notice on the website.
• Updating the "Last Updated" date on this page.

If you continue to use our services after any changes, you will be considered to have agreed to the revised policy. We recommend visiting this page regularly to stay informed of the latest updates.

Responsible Data Management

popbd is committed to responsible data management. We follow these principles:

• Data minimisation — only the information necessary to provide the service is collected.
• Purpose limitation — collected information is used only for the stated purpose.
• Data accuracy — we strive to keep the information we collect correct and up to date.
• Transparency — you are always clearly informed about how your information is used.
• Accountability — our team is responsible for ensuring compliance with this policy.